Shadowbrook 405

Your communication process is horrible. Why?You send out redundant information at every point when you want to communicate.You MUST send out just the communication that is appropriate for the time.I spent way too much of my vacation sifting through redundant messages to get to the bottom to see what I really needed. And all these messages had the same title.Also I had to scroll through the insurance sale (which I did not buy and it was too late anyway) and preliminary booking info OVER AND OVER AND OVER. REALLY REALLY IRRITATING. I spent way too much of my vacation time trying just to find the checkout rules, which were at the bottom of the message I found that had them. Regarding the property; it suited us well. It was very well equipped and clean.I recommend that you put blackout shades on the downstairs bedroom because it is right next to the parking area, so the lights from the parking area made it difficult for the guests in that room to sleep.Also, we tried to turn the temperature down at night, but the thermostat just kept popping back up to 72 in the bedroom with the king bed.The entry code you gave us via booking did not work.The maintenance staff was really great. They were very responsive to our questions and fixed the entry code. The maintenance person just happened to be in the parking area when I was trying to use the code. I would not have thought to download the maintenance number ahead of time. So it could have been hard to get in to the unit. We enjoyed your pool and hot tubs. Very well maintained. We wished that 10:00 pm would be the closing time in the summer.I wish you had a way to download sections of the house guide. I don't want to download a complete pdf when all I need is the arrival instructions. So while you provide good information, it's hard to zero in on the limited amount you need at any one point in time unless you go online.LAST, You charge $464 in maintenance fees. I should not have to do ANYTHING prior to checkout. Your cleaning staff can run the dishwasher, clean the dishes, take out "excess" trash, whatever that means.

Proximity to the village was great, easy walk. Hot tub access was easy (it was cold one day, but they fixed it rapidly). One set of sheet had a brown stain on it, but otherwise the condo was clean. It would have been nice to have a few extra covers as our room was cold and there was only 1 thin blanket available. Kitchen was very spacious and access to skiing very easy out the back walk.

Very nice.! Kids friendly and pool was amazing!

What a great place to ski and enjoy Snowmass. Perfect ski in /ski out. We were 3 families and had a wonderful experience. Everything, other than it taking a long time for hot water to reach the shower was perfect. Hot tub, slopes, building proctor, office folks, iTrip, were all accessible and wonderful.

We loved staying here, and found it to be a convenient and enjoyable experience.

Shadowbrook #405 was the perfect location to host our annual Snowmass Family Vacation. The unit was beautiful and accommodated our adult family of nine perfectly. We truly enjoyed cooking meals in the fully stocked Kitchen and playing games at the big round kitchen table. We loved the ability to ski-in and ski-out and savored the pool and hot tubs after an amazing day on the slopes. iTrip was very helpful, proactive, and reactive from the moment we arrived until we departed. We hope to stay here again next year. Thank you!

This was our first time visiting snowmass and we had the best time. The condo was in a convenient location- in between both the lower base village and the upper village. Getting my kids to ski school in the morning was the easiest we have ever had with the true ski in ski out amenity. We also loved the pool and hot tub using them regularly while we were here. Itrip is a great management company. They were excellent at responding to my questions before arrival and made everything easy once here. We also loved that there is a code on the door as opposed to keys! We are looking forward to coming back to snowmass and we hope to be able to stayat shadowbrook again!

This was our first time visiting snowmass and we had the best time. The condo was in a convenient location- in between both the lower base village and the upper village. Getting my kids to ski school in the morning was the easiest we have ever had with the true ski in ski out amenity. We also loved the pool and hot tub using them regularly while we were here. Itrip is a great management company. They were excellent at responding to my questions before arrival and made everything easy once here. We also loved that there is a code on the door as opposed to keys! We are looking forward to coming back to snowmass and we hope to be able to stayat shadowbrook again!

We had a wonderful time here, with good access to slopes, roomy accommodations, and low key neighbors. Very family friendly.

The property was clean and well kept. It’s a little older than the pictures lead you to believe, but very nice. Communication was excellent. We had a great stay.

The perfect condo and the perfect stay with friends and family! Plenty of space, beautiful area and wonderful hosts. Thank you!

What a lovely condo in an incredible location! We had a fantastic weekend enjoying Aspen and Snowmass and this condo was the icing on the cake. Plenty of room with the 3 bedrooms and everything you could need was included. We even had a late night visitor from a beautiful deer right outside the family room window. We couldn't be more pleased!

Nothing bad to say. Very close to the lift, hot tub / pool area was amazing and right outside, and there’s even a concierge service that was incredibly responsive that brought us a Bluetooth speaker since we’d forgotten one. A++++ would rent again.

We had a wonderful time here, with good access to slopes, roomy accommodations, and low key neighbors. Very family friendly.

I can't say enough about this ski in / ski out condo complex in SnowMass. I have stayed many years there, haven't been back in like 10 years, and still it was a great experience. The service provided by iTrip was great, especially being on top of communications with us.

We loved our week in Shadowbrook. Easy and fast response from the mgmt team with any questions. The layout of the condo was great for our group of 8. We all had space to hang out! We loved the location for ski in/ski out and the easy access to the pool and hot tubs! Would definitely stay there again.

Great location with adjacent parking.

Unit and location were great. Couches and big chair in main room were very comfortable. Itrip Management was super responsive for everything. My only improvements would be Master Shower could use improvement - better shower-head and easier way to turn on without getting soaked and we did hear a lot of different sounds from the unit above us. Not sure if it was running water or what but a lot of various noises that were annoying at times. Otherwise, great place.

Unit and location were great. Couches and big chair in main room were very comfortable. Itrip Management was super responsive for everything. My only improvements would be Master Shower could use improvement - better shower-head and easier way to turn on without getting soaked and we did hear a lot of different sounds from the unit above us. Not sure if it was running water or what but a lot of various noises that were annoying at times. Otherwise, great place.

Enjoyed our time here

Great location, peaceful setting, very helpful management team!

Condo is as advertised. Proximity to the slope can’t be beat. Parking is available for one car directly outside the unit, with additional parking available via registration with the town of Snowmass across the street. The pool and hot tubs are mere steps outside the unit. Overall we had a lovely time and would stay here again.

The condo was perfect for our family. We each had our own sleeping area that was equipped with clean, comfortable bedding and bathroom facilities. We loved the main living area and especially the large dining room table that accommodated all of us to share meals, drinks, and play games that were left available. It was well located with easy access to the base lodge and Village mall.

We enjoyed staying here.

Itrip was very easy to deal with. The condo was the same as pictured. Easy access to everything in snowmass. Itrip even notified us of I 70 closure due to mud slide and provided alternate routes. Would use them again and save money by extra fees that Airbnb or VRBO tack on.

The loft was perfect! Location was amazing, amenities were quite sufficient to our needs - toys, all the kitchen appliances and tools. The heated pool is also an awesome addition. In short, if you book this place you will not be disappointed!

Great place to stay! We had my family of 4 as well as my sister in law’s family of 4 and there was plenty of room. Walked to the mall as well as base camp. The Thursday concert was right unaided our door as well as the pool and hot tub. Highly recommended.

Great place to stay! We had my family of 4 as well as my sister in law’s family of 4 and there was plenty of room. Walked to the mall as well as base camp. The Thursday concert was right unaided our door as well as the pool and hot tub. Highly recommended.

Super helpful host with all the amenities provided!! Great location and super clean would definitely stay here again!!

Our stay was great. There was plenty of space for everyone, and enough distance that I could work remotely downstairs while other members of the party were attending to toddlers/babies upstairs. The pool was wonderful, we spent a lot of timing teaching our 3 yo niece how to swim and just playing. The kitchen had all the pots, pans implements we needed and theres a grill outside. There is a grocery store and restaurants near by, a starbucks just up the hill for morning coffee and plenty of fun attractions at the Snowmass village for the kids. We also were able to get in a bunch of bike rides since the lift serve bike park and area trails are amazing. Highly recommend Deadline and the Rim trail for any mountain bikers.Overall: great stay, friendly folks in the office, and convenient to all kinds of great stuff. 10/10 would stay again!

Loved the property and the access to the village. Great accommodations!

A nice, well maintained unit right next to the gondola and close to the village shops. Easy to get to, and parking right out the lower level door. Three bedrooms and 3 baths, the room that says twin beds are really either full size or queen, so the room will sleep 4 easily. The unit can easily sleep 12 with the sleeper sofa downstairs. The downstairs game room would be real tight with the sleeper sofa made out.